At LOEWE, the privacy and security of your data are important to us. We collect and process some personal data to provide a great shopping experience and ensure that the merchandise you order reaches its destination. This Privacy Overview will highlight some areas of our Privacy Policy and explain what data we collect and how and why we collect it. It will also explain what rights you have to your data and what requests you can make of us regarding your data.

Personal Data collected by LOEWE

We collect your data in the following ways:

• Personal data collected when you sign up for LOEWE: When you sign up for an account with LOEWE, submit your email address to follow artists, or create a guest account during checkout, we collect certain personal data to remember your preferences, deliver the right notifications, and make checkout easier. This Registration Information category is described in section 2.1 of our Privacy Policy.
• Personal data collected through your use of the LOEWE website and app: When you browse the LOEWE website, we collect personal data about your use, such as which pages you have visited and which items you have added to your cart. This is covered in sections 2.2 and 2.6 of our Privacy Policy.
• Personal data collected during the checkout process: We collect your shipping and payment information to fulfill purchases you make on LOEWE and provide you with correspondence related to any issues with your order. This is covered in sections 2.3 and 2.4 and throughout section 2 of our Privacy Policy.

Why does LOEWE collect and use this personal data?

We collect and use your data for the following reasons:

• To fulfill your orders and deliver merchandise to you.
• To personalize your experience at LOEWE, helping you find the items you may be interested in purchasing.
• To monitor the technical functionality of the LOEWE site by understanding how you use it and using that information to make improvements, provide technical support, respond to user inquiries, and communicate with you for LOEWE-related purposes, such as order receipts and shipping notifications.
• To prevent fraud or potentially illegal activities.
• To enforce our Terms of Service.
• To target and deliver advertising, consistent with any permissions you have given us or revoked.
• To notify users of updates to the loeweworld.store.
• To solicit feedback to improve LOEWE products and services and customize your user experience.
• To inform you about new products or promotional offers.
• For other legitimate business purposes as explained in the Privacy Policy.

How does LOEWE protect my data?

LOEWE implements commercially reasonable security measures to protect the security of your information both online and offline, and we are committed to the protection of customer information. The profile information associated with a LOEWE user account is protected by each member’s password to access their online account. It is important that you protect and maintain the security of your login information and immediately notify us of any unauthorized use of your account. If you forget the password for your LOEWE account, the website allows you to request instructions to reset your password. When you sign in to your account or enter payment information (such as a credit card number when purchasing virtual currency), we encrypt the transmission of that information using secure socket layer technology (“SSL”). While we take reasonable precautions against possible security breaches of our websites and customer databases, no website or Internet transmission is completely secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will ever occur. We urge you to take steps to keep your personal information safe (including your account password) and to log out of your account after use. Unfortunately, the transmission of information over the Internet is not completely secure. Although we strive to protect your data, we cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk. Once we have received your information, we have procedures and security features in place to try to prevent unauthorized access.

How does LOEWE share/transfer my data?

We may provide your information to third parties that perform services on our behalf, including payment processing, product delivery, data analysis, e-mail delivery, hosting services, and customer service. LOEWE may subcontract processing to, or share your data with, third parties located in countries other than your home country. Your data may, therefore, be subject to privacy laws that differ from those in your country of residence. Regardless of where your information is processed, we apply the same protections described in our Privacy Policy. For more information, please refer to Section 5 of our Privacy Policy.

Your Data Rights

Under the General Data Protection Regulation or “GDPR,” as available and except as limited under applicable law, individuals have rights about their data described below. If you have further questions, please refer to our Privacy Policy or reach out to us at support@loewe-us.store.

• Access your data: The right to be informed of and request access to the personal data we process about you.
• Update your data: The right to request that we amend or update your data where it is inaccurate or incomplete.
• Restrict the use of your data: The right to request that we temporarily or permanently stop processing all or some of your data.
• Object to the use of your data: The right to object to us processing your data where we no longer have a legitimate or legal need to process it.
• Object to direct marketing: The right to object to your data being processed for direct marketing purposes.
• Object to automated decision-making: The right not to be subject to a decision based solely on automated decision-making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.
• Port your data: The right to request a copy of your data in a machine-readable format and the right to transmit that personal data for use in another party’s service.
• Erase your data: The right to request that we delete your data.

How can I control what personal data LOEWE uses?

To exercise any of these rights regarding your data, please reach out to us at support@loewe-us.store.

Contact Us

If you have any questions, comments, or concerns regarding our Privacy Policy and/or practices, please send an e-mail to support@loewe-us.store.