We offer a 30-day return policy, giving you 30 days from the date of receiving your item to request a return.
Our goal is to provide services that benefit all our customers, and we hope you’re completely satisfied with every purchase. However, in certain situations, some items may be eligible for return. Don’t worry – you can easily initiate a return through our order management system. Please review our return policy below, and rest assured that we’ll do our best to assist you.
To start a return process, don’t hesitate to get in touch with us:
Business Address:
1425 6th Ave, New York, NY 10019, USA
Phone: +1 (332) 252-8245
Email: support@loewe-us.store
Returnable Items Conditions:
Items eligible for return or refund within 30 days of receipt must meet the following criteria:
- Items must be in their original packaging with tags intact.
- Items must be in brand-new condition: unused, unwashed, unworn, and unaltered.
- Faulty items that are damaged, broken, or soiled upon arrival.
- Incorrect items in terms of size or color.
Additional Information:
- Returned items must be in a saleable condition.
- Items must be unworn/unused and include original tags and packaging.
- Please ensure items are securely packaged to avoid damage during transit. https://loewe-us.store/ is not responsible for any damage occurring during return shipping.
- Return postage costs are the responsibility of the customer, except when the item arrives damaged or faulty.
- We recommend using a mail service with insurance (if applicable) for high-value items and retaining proof of postage. https://loewe-us.store/ is not responsible for lost returns.
- If the return meets the conditions, we may either return the item to you or offer a reduced refund.
Damaged or Faulty Goods:
If your order is damaged or there is an issue with your purchase, please contact us immediately.
We will require an image or video showing the damage, fault, or incorrect item to provide a solution.
Common solutions include:
- Sending a replacement.
- Offering a discount to keep goods with minor damage.
If a replacement is unavailable and you do not wish to accept a discount, you may cancel the order and return the goods for a full refund. We can arrange a collection or provide a free returns label. If we cannot collect the item or provide a free label, we will refund reasonable return postage costs with proof of the return postage receipt.
Refusing Delivery:
If you refuse to accept delivery of part or all of your order (where products or packaging are not damaged or defective), any fees incurred by the retailer due to the refusal may be deducted from your refund. The same applies if tracking indicates a delivery attempt was made, and the item is awaiting collection from a depot but is not collected and returned.
Refunds:
Refunds will be processed within 30 days of receiving the goods.
If we arrange collection, the refund will be issued within 30 days of contract cancellation.
You will receive an email once your returned products arrive and are accepted.
Refunds will be issued to the original payment method used for the purchase.
If you have queries, please get in touch with us:
Business Address:
1425 6th Ave, New York, NY 10019, USA
Phone: +1 (332) 252-8245
Email: support@loewe-us.store